Refund policy

Last Updated: December 2025
Email: urbanpulsestore16@gmail.com
Phone: 8116733871
Address: Village – Kokilpur, P.O – Atpukur, P.S – Haroa, PIN – 743425
Category: Home & Garden Products

At UrbanPulseStore.com, your satisfaction is our top priority. As a trusted online Home & Garden store, we are committed to ensuring that every customer enjoys a safe, smooth, and worry-free shopping experience. Our Return and Refund Policy has been carefully designed to protect your rights as a consumer while maintaining clear guidelines that help us serve you better.

This comprehensive Return & Refund Policy explains how returns, replacements, cancellations, and refunds are handled at UrbanPulseStore.com. Please read it carefully before placing an order on our website.

1. Introduction

UrbanPulseStore.com offers a wide selection of Home & Garden products, including furniture, décor, gardening tools, kitchen items, home essentials, storage solutions, and more. While we ensure the highest quality of every product, we understand that issues may sometimes arise—such as receiving damaged goods, incorrect items, or defective products.

This policy outlines the conditions under which customers can request:

  • Returns

  • Replacements

  • Refunds

  • Cancellations

Our goal is to be fair, transparent, and customer-friendly while ensuring smooth processing for every request.

2. Eligibility for Returns

You may request a return under the following conditions:

2.1 Damaged Product

If your product arrives physically damaged, broken, leaked, or severely dented, you are eligible for a return or replacement.
Customers must provide clear images or videos of the damaged product along with packaging to initiate the claim.

2.2 Defective Product

If the product does not function as described or has a manufacturing defect, you may request a return or replacement.

2.3 Wrong Item Delivered

If the product delivered is different from what you ordered — in size, model, color, or features — we will arrange for a return or replacement at no extra cost.

2.4 Incomplete Product

If any part, accessory, or component is missing, customers can request a replacement or partial return.

3. Conditions Not Eligible for Returns

To maintain fairness and hygiene standards, certain products and conditions are not eligible for returns:

  • Products damaged due to misuse or mishandling by the customer

  • Minor color or design variations due to lighting and screen resolution

  • Products without original packaging, labels, or accessories

  • Any attempt to modify, repair, or alter the product

  • Damage caused by improper installation for products requiring professional assistance

  • Items returned without proper video proof of unboxing, if requested

We also reserve the right to refuse returns if the product is not in resellable condition.

4. Return Request Window

Customers can initiate a return within:

4.1 7-Day Return Window

You must raise a return request within 7 days of receiving the product.

After this period, returns cannot be accepted unless the product has a long-term manufacturer warranty (if applicable).

5. How to Initiate a Return

To initiate a return or replacement, customers must follow these steps:

  1. Email us at: urbanpulsestore16@gmail.com

  2. Call/WhatsApp: 8116733871

  3. Provide the following details:

    • Order ID

    • Customer name & contact

    • Reason for return

    • Photos/videos of the product & packaging

    • Unboxing video (if applicable)

Our customer support team will review your request within 24–48 hours and provide instructions for next steps.

6. Pick-Up & Inspection Process

6.1 Product Pick-Up

For approved returns, a pickup will be scheduled from your address. Please ensure:

  • The product is packed securely in its original packaging

  • All accessories, manuals, and freebies are included

  • The product is unused and in presentable condition

6.2 Inspection at Warehouse

Once the returned product reaches our warehouse, it undergoes a quality inspection.
Refunds or replacements are approved only after the inspection confirms eligibility.

6.3 Return Request Rejection

Your return may be rejected if:

  • The product is found used, damaged, or tampered by the customer

  • Essential accessories are missing

  • The reason for return does not match the issue identified during inspection

If rejected, the product will be sent back to the customer.

7. Refund Process

7.1 Refund Methods

Refunds are processed through:

  • UPI

  • Bank Transfer

  • Original payment method (if supported)

7.2 Refund Timeline

Once approved, refunds usually take:

  • 3–7 business days to reflect in your bank/UPI/wallet

  • In some cases, up to 10 business days depending on bank policies

7.3 Shipping Charges

Shipping charges are refundable only if:

  • Wrong product was delivered

  • Product was damaged/defective

  • Return was due to UrbanPulseStore’s error

For customer-initiated returns (change of mind, dislike of product, etc.), shipping charges are not refundable.

8. Replacement Policy

UrbanPulseStore.com offers replacements under the following conditions:

  • Product is damaged

  • Product is defective

  • Wrong item was delivered

  • Missing parts or accessories

A replacement is sent only after the original item is returned and inspected.

8.1 Instant Replacement

If stock is available, we may send a replacement immediately after your request approval.

8.2 Out-of-Stock Items

If the replacement product is unavailable:

  • You will be offered an alternative product

  • If you do not prefer the alternative, a full refund will be issued

9. Order Cancellation Policy

9.1 Before Shipping

Orders can be cancelled within 12 hours of placing them, at no extra cost.

9.2 After Shipping

If the order is already shipped:

  • Cancellation is not possible

  • You may reject the parcel at delivery

  • A return shipping deduction may apply (if the reason is customer-initiated)

9.3 Seller Cancellation

We may cancel an order due to:

  • Unavailable stock

  • Incorrect product listing

  • Payment issues

  • Delivery restrictions in your location

In such cases, a full refund is issued immediately.

10. Products Not Eligible for Refund or Return

The following items cannot be returned:

  • Home essentials used or opened

  • Custom-made items

  • Clearance sale items

  • Hygiene-related products

  • Products with obvious signs of use

  • Items purchased during special festival clearance sales (unless damaged/defective)

11. Important Guidelines for Customers

To ensure smooth returns and refunds, please follow these guidelines:

  • Always record an unboxing video before using the product

  • Keep all packaging materials safely until the return window closes

  • Do not use or test the product roughly

  • Contact customer support immediately if you notice any damage

  • Do not hand over the product to the courier without proper packaging

These steps help us process your claim faster and more efficiently.

12. Customer Support & Communication

Our support team is available to help you with any queries related to returns, cancellations, or refunds.

Contact Support:

📧 Email: urbanpulsestore16@gmail.com
📞 Phone/WhatsApp: 8116733871

Support hours:
Monday to Sunday – 10:00 AM to 7:00 PM

We aim to respond to all queries within 24 hours.

13. Liability Disclaimer

UrbanPulseStore.com is not responsible for:

  • Delays caused by courier partners

  • Damages occurring after successful delivery

  • Incorrect address provided by the customer

  • Products damaged due to misuse, mishandling, or improper installation

Our liability is limited to refund or replacement as per this policy.

14. Fraudulent or Abusive Return Claims

We maintain a strict policy against fraudulent returns. Return requests may be rejected for:

  • Fake damage claims

  • Returning a different product

  • Excessive return behavior

  • Tampering with product components

  • Misuse of promotional offers

Customers involved in repeated fraudulent behavior may be blocked from using our website.

15. Changes to This Policy

UrbanPulseStore.com reserves the right to modify, update, or revise this Return & Refund Policy at any time without prior notice.
All changes become effective immediately upon being posted on the website.

Customers are encouraged to review the policy regularly to stay informed.

16. Final Statement

Thank you for choosing UrbanPulseStore.com for your Home & Garden needs.
We value your trust and aim to deliver both high-quality products and excellent service. Our Return & Refund Policy ensures fairness, clarity, and transparency in every transaction.

If you ever face an issue with your order, know that our team is here to support you and resolve your concerns with care and efficiency.