Terms of service

Last Updated: 02/11/2025
Website: www.urbanpulsestore.com
Email: urbanpulsestore16@gmail.com
Phone: 8116733871
Category: Home and Garden
Address: Village – Kokilpur, P.O – Atpukur, P.S – Haroa, Pin Code – 743425, West Bengal, India

1. Introduction

Welcome to UrbanPulseStore.com (“Urban Pulse Store”, “the website”, “we”, “our”, or “us”). By accessing, browsing, or making a purchase through our website, you (“user”, “customer”, “you”) agree to comply with and be bound by the following Terms of Service (“Terms”). These Terms govern your use of the website and all services, features, information, and content made available through it.

Please read these Terms carefully. If you do not agree with any part of these Terms, you must stop using the website immediately. By continuing to access or use UrbanPulseStore.com, you acknowledge that you have read, understood, and agreed to these Terms.

These Terms apply to all visitors, registered users, customers, and anyone who interacts with our platform.

2. Eligibility

By using UrbanPulseStore.com, you confirm that:

  • You are at least 18 years old or accessing the site under the supervision of a parent or legal guardian.

  • You possess the legal authority to enter into a binding contract.

  • You will use the website in compliance with all applicable local, state, and national laws.

If you are under 18, you may use the website only with the involvement of a responsible adult.

3. Account Registration & Responsibilities

To access certain features or place orders, you may be required to register for an account. You agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of your login details.

  • Take full responsibility for all activities under your account.

  • Notify us immediately if you suspect unauthorized access.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Products & Descriptions

Urban Pulse Store offers a wide range of Home and Garden products, including home décor, gardening tools, furniture items, household accessories, kitchen gadgets, and other related goods.

We attempt to display and describe our products as accurately as possible. However:

  • Colors may vary slightly due to screen settings.

  • Sizes, measurements, and features may differ due to manufacturing variations.

  • The website may contain typographical errors or inaccuracies.

We do not warrant that product descriptions, pricing, or other content are 100% error-free. If a product does not match its description, your sole remedy is to return it in unused condition as per our Return Policy.

5. Pricing & Payment

All prices displayed on UrbanPulseStore.com are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.

We reserve the right to:

  • Modify prices without prior notice.

  • Correct any pricing errors discovered after an order is placed.

Accepted Payment Methods:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets (depending on availability)

  • Cash on Delivery (COD) where applicable

Once payment is processed, you will receive an order confirmation via email. Fraudulent transactions or suspicious orders may be canceled by our system for security reasons.

6. Order Processing & Cancellation

Order Acceptance

Your order is only confirmed once we issue an order confirmation email. We reserve the right to:

  • Refuse or cancel orders due to stock unavailability.

  • Limit the quantity of items ordered.

  • Block suspicious or fraudulent accounts.

Order Cancellation by Customer

You may request cancellation before the order is shipped. Once shipped, cancellation is not possible; however, you may request a return under the Return Policy after delivery.

Order Cancellation by Us

We may cancel orders for reasons such as:

  • Pricing errors

  • Fraud detection

  • Unavailability of stock

  • Incorrect address or contact details

If your order is canceled, any payment received will be refunded as per our refund guidelines.

7. Shipping & Delivery

Urban Pulse Store delivers across India. By placing an order, you agree to our Shipping Policy.

Delivery Time

Standard delivery time ranges between 3–10 business days, depending on your location. Remote locations may require longer delivery times.

Shipping Delays

Delays may occur due to:

  • High order volumes

  • Weather conditions

  • Courier operational issues

  • Public holidays

  • Natural disasters or unforeseen circumstances

We do not guarantee exact delivery times and will not be liable for delays beyond our control.

8. Returns, Replacements & Refunds

By using our services, you agree to our Return & Replacement Policy.

Return Eligibility

You may request a return if:

  • The product is damaged or defective upon delivery

  • The wrong product was sent

  • The product is significantly different from the description

Returns must be requested within 7 days of delivery and must meet our return conditions.

Non-Returnable Items

Certain items may not be returnable, such as:

  • Used or damaged products

  • Items without original packaging

  • Hygiene or personal-use items

  • Products explicitly marked non-returnable

Refund Timeline

Refunds are processed within 5–10 business days after inspection and approval of returned items.

9. Intellectual Property Rights

All content on UrbanPulseStore.com—including text, graphics, logos, product images, icons, videos, banners, user interfaces, design elements, and software—is the property of Urban Pulse Store and is protected by Indian copyright and trademark laws.

You may NOT:

  • Copy, reproduce, sell, or redistribute website content

  • Modify or use any images or material for commercial purposes

  • Use our brand name, logo, or design without written consent

Any unauthorized use may result in legal action.

10. User Conduct

You agree not to use the website for any unlawful or harmful activities, including:

  • Uploading viruses, malware, or harmful code

  • Attempting to hack or disrupt site functionality

  • Impersonating another person

  • Submitting misleading or false information

  • Using automated bots to access or extract data

Violation of these rules may result in account termination and legal consequences.

11. Third-Party Links

UrbanPulseStore.com may contain links to external websites or third-party services. These links are provided for convenience only. We do not control, endorse, or assume responsibility for:

  • Content on external websites

  • Accuracy of information

  • Privacy practices

  • Services offered by third parties

You access third-party sites at your own risk.

12. Privacy & Data Protection

Your privacy is important to us. All personal information collected—such as name, address, email, and phone number—is handled according to our Privacy Policy.

By using our website, you consent to the collection and use of your information as outlined in our privacy guidelines.

13. Disclaimer of Warranties

Urban Pulse Store provides its services "as is" and "as available", without warranties of any kind. We do not guarantee:

  • Continuous, error-free website use

  • Accuracy of product descriptions

  • That the website will be free of viruses or harmful components

  • That products will meet your expectations

You agree that your use of the website is at your sole risk.

14. Limitation of Liability

To the maximum extent permitted by law, Urban Pulse Store will not be liable for:

  • Any indirect, incidental, or consequential damages

  • Loss of data, revenue, or profits

  • Errors, delays, or interruptions

  • Issues caused by external courier partners

  • Unauthorized access to or alteration of your data

  • Damages arising from product misuse

Our liability is limited to the amount paid for the item in question.

15. Indemnification

You agree to indemnify and hold harmless Urban Pulse Store, its owners, employees, and partners from any claims, losses, damages, liabilities, or expenses arising from:

  • Your use of the website

  • Violation of these Terms

  • Infringement of any rights of another party

16. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Changes become effective immediately upon posting on the website.

It is your responsibility to review these Terms regularly. Continued use of the website signifies acceptance of revised Terms.

17. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising from the use of UrbanPulseStore.com will be subject to the exclusive jurisdiction of the courts located in West Bengal, India.

18. Contact Information

For questions, issues, or legal concerns, you may contact us at:

  • Email: urbanpulsestore16@gmail.com

  • Phone: 8116733871

  • Address: Village – Kokilpur, P.O – Atpukur, P.S – Haroa, Pin – 743425, West Bengal